YOUR SATISFACTIONIS OUR PRIORITY
At Anew Vitality Health & Wellness, we want every order to be handled with care, clarity, and transparency. If something isn’t right with your order, our customer support team is here to help you understand your return, replacement, or refund options.
SIMPLE & TRANSPARENT REFUND PROCESS
Need help with an Anew Vitality order? Our straightforward return and refund process is designed to make requesting assistance simple, clear, and convenient.
Request Your Return
Contact our customer support team within the eligible return period and provide your order number, reason for the request, and relevant details.
Product Review
Our team will review your request and may ask for additional information or photos to confirm whether your order qualifies for a return, replacement, or refund.
Receive Your Refund
Once an approved return is received and reviewed, eligible refunds are issued to the original payment method according to our refund policy.
WHAT CAN BE RETURNED
To protect product quality and customer safety, return eligibility depends on the condition of the product, order details, and timing of your request.
Eligible For Return
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Unused & Unopened Products
Eligible products should remain unused, unopened, and in their original condition and packaging.
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Original Purchase
A valid Anew Vitality order confirmation, order number, or other proof of purchase may be required.
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Return Request Period
Eligible return requests must be submitted within the return period stated in our current refund policy.
Not Eligible
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Opened Supplements
Opened, used, or partially consumed dietary supplements generally cannot be returned unless there is an eligible order or product issue.
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Missing or Damaged Packaging
Products returned without required original packaging or identifying information may not qualify for a refund.
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Outside the Return Window
Requests submitted after the stated return period may not be eligible for return or refund.
DAMAGED OR INCORRECT ORDERS
We carefully prepare every Anew Vitality order before shipment. If your package arrives damaged, contains an incorrect item, or has another order issue, contact our support team as soon as possible.
Damaged Product
If your Anew Vitality product arrives damaged, please contact customer support and provide:
- 1Your order number
- 2Clear photos of the product
- 3Photos of the shipping packaging
- 4A short description of the issue
Wrong Item Received
Received something different from your order? We’ll help investigate the issue.
- 1Contact customer support
- 2Provide your order number
- 3Tell us which item you expected
- 4Include a photo of the item received
REFUND INFORMATION
Refund Timeline
After an eligible refund is approved and processed, the time required for funds to appear may vary depending on your payment provider or financial institution.
Payment Method
Approved refunds are generally returned to the original payment method used to complete the purchase.
Bank Processing
Banks and payment providers may require additional processing time before a completed refund appears in your account.
NEED TO CANCEL YOUR ORDER?
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Orders can generally only be cancelled before processing or shipment. If you need to request a cancellation, contact Anew Vitality customer support as soon as possible with your order number.
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Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that situation, any available return options will be determined according to the current return and refund policy.
FAST ACTION REQUIRED
Contact us as soon as possible. The sooner we receive your cancellation request, the better chance our team has of reviewing it before fulfillment begins.
Return Shipping
Return shipping responsibility depends on the reason for the return and the terms of the current Anew Vitality refund policy.
Shipping Fees
Original shipping charges may be non-refundable except where otherwise required or where the issue resulted from an eligible fulfillment error.
WE’RE HERE TO SUPPORT YOUR ANEW VITALITY EXPERIENCE
Have questions about an order, return, refund, damaged product, or cancellation? Contact the Anew Vitality Health & Wellness customer support team for assistance with your order.
TALK TO A REAL PERSON
Need assistance? Send us your order number and a brief description of your issue, and our customer support team will help you understand the next steps.
Email Support